FAQ
Frequently Asked Questions
How it works
(Custom Dog/Cat Portrait T-Shirts and Phone Cases)
Step 1 — Click “Upload File” on the product page and add a clear, well-lit photo of your dog/cat (one pet per tee).
Use a clear, well-lit photo (face in focus, no heavy filters). One pet per tee.
Step 2 — Approve your proof
I turn your dog’s photo into artwork and send a proof by email. Review your proof and request any minor edits; I’ll adjust and resend.
Step 3 — We print & ship
After approval I print on a premium tee and ship. Made & shipped in the USA.
Photo tips
• Eye level, sharp focus, natural light
• No heavy blur/filters
• Whole head and ears visible
• One pet per design (multi-pet? message me first)
Sizing
- True-to-size. Check the Size Guide before ordering.
Timelines
- Proof: usually within 24–48 hrs (business days).
- Printing: typically 2–5 business days after approval.
- Shipping: shown at checkout based on your address.
Returns
Made to order, so no returns/exchanges unless faulty. If anything arrives damaged or incorrect, I’ll replace it—just message me with a photo within 7 days.
Size Guide (All T-Shirts)
Quick fit notes
- Unisex, true-to-size.
- Want a fitted women’s look? Size down.
- Want a roomy/oversized fit? Size up.
- Expect 3–5% shrink after first wash.
- Garment tolerance ±1″ (±2.5 cm).
How to measure
- Lay a favourite tee flat.
- Measure chest width 1″ (2.5 cm) below armpits (edge to edge).
- Measure body length from shoulder to hem.
- Match to the chart
Gildan 64000 Unisex T-Shirt
| Size | Chest Width (in) | Chest (cm) | Length (in) | Length (cm) |
|---|---|---|---|---|
| S | 18 | 46 | 28 | 71 |
| M | 20 | 51 | 29 | 74 |
| L | 22 | 56 | 30 | 76 |
| XL | 24 | 61 | 31 | 79 |
| 2XL | 26 | 66 | 32 | 81 |
| 3XL | 28 | 71 | 33 | 84 |
Between sizes? Go up one.
Still unsure? Message me your chest measurement + fit preference; I’ll tell you the right size fast.
Who creates the designs at KatKouture?
All designs are created by me, Kat! I’ve been drawing since I was a kid on a farm in Oxfordshire, and I still design every piece myself — from sketch to final artwork. I sometimes use digital tools (including AI) to help with the concept stage, but every design is refined, edited, and finished by hand. You’re getting original art with heart.
Do you print the products yourself?
I work with trusted print-on-demand partners who handle printing and shipping for each order. This means less waste, faster delivery, and a product that’s made just for you.
Where are orders shipped from?
Orders are printed and shipped from the closest fulfilment centre to your location (UK, EU, or US when available) — helping to keep shipping times and costs down.
Do you accept returns or exchanges?
Because everything is made to order, I don’t accept returns or exchanges. Please double-check sizing, colours, and phone models before ordering. If something arrives damaged or there’s an issue, just reach out — I’ll do my best to make it right.
Can’t see your phone model?
Not all available models are listed. Just send me a message at support@katkouture.store and I’ll see if I can sort it for you.
Do you take custom requests?
Yes, I do — and I’d love to hear from you! Whether it’s a portrait of your pet, a twist on one of my existing designs, or something completely unique, just get in touch. I’m always excited to bring your ideas to life.
Email me at support@katkouture.store and let’s chat!